Delivery Charges & Conditions

OUR APOLOGIES - DUE TO ILLNESS THE SHOP WILL BE CLOSED THE WEEK COMMENCING 31ST OCTOBER AND NO MAIL ORDER WILL BE DISPATCHED EITHER. WE WILL UPDATE THIS PAGE ONCE THE SHOP RE-OPENS.

We currently only ship to the UK (excluding Northern Ireland).  You must be over 18 years of age to order from us and by placing an order, you confirm that you are at least 18 years of age.

Please note that any mail orders received after 12 noon on a Friday will not be despatched until the following Tuesday.  There are no despatches made on Bank Holidays. 

Please also note that Parcelforce have strikes planned for the following dates:

• Wednesday 2 November, Thursday 3 November and Friday 4 November 2022
• Tuesday 8 November, Wednesday 9 November and Thursday 10 November 2022

As a result, there will be delays to orders placed on those days and they will be dispatched on the next scheduled shipping day (Tuesday to Friday).  There will also be disruption to deliveries on those days so please contact us before placing an order if it is time critical.

How to order

Orders can be placed online via our secure order form. Alternatively, you can telephone us with your order and credit or debit card details on 01793 765071 between 10am and 4pm GMT, Tuesday to Saturday.

Order Confirmation

Any order placed through www.whiskyandwines.com constitutes an offer by you to purchase a product from Arkwrights Whisky and Wines, which is subject to our acceptance. After placing an order with us you will receive an email acknowledging that we have received your order ("Order Confirmation"). This does not mean that your order has been accepted. The contract between you and Arkwrights (the "Contract") will be formed when we send you an email notifying you that your order has been dispatched. We cannot honour genuine pricing errors on the website. The Contract will only relate to those products detailed in the Order Confirmation. We will contact you within a reasonable time following receipt of your order, usually no later than 48 hours, to confirm if we accept or reject your order. Where we reject your order and revised terms cannot be agreed with you, the order will be cancelled.

Voucher and Promotional Codes

These terms apply to vouchers and promotional codes.

• Items must be purchased in one transaction.
• Promotion codes cannot be used in conjunction with certain other discounts or offers.
• Only one discount may be applied to each transaction.
• Vouchers and promotional codes apply for a limited period only (this is one month from date of publication for magazines and other printed matter unless otherwise stated)
• Each Voucher/promotional code may be used only once per customer. If more than one customer is registered at the same delivery address a Voucher/promotional code may only be used by one customer registered at that address.  You will need to be a registered user and logged into your account to be able to activate the voucher/promotional code online.
• Arkwrights reserves the right to withdraw or terminate any of its Vouchers/promotional codes at any time. If this happens, then the Vouchers/promotional codes may not be used for any orders placed after the date of withdrawal or termination.
• If you return all items in your order, you will be refunded the actual amount paid and your voucher or promotional code cannot be used again.
• Vouchers/promotional codes cannot be used for gift vouchers,  tasting tickets or for any delivery or other charges.

Delivery

For orders received before midday we endeavour to despatch on the same day, providing the product(s) required is in stock. If items are out of stock we will contact you by email or telephone to discuss what you would like us to do. Please note that any mail orders received after 12 noon on a Friday will not be despatched until the following Tuesday and that there are no despatches made on Bank Holidays.

UK

We use Parcelforce, DHL, FedEx or Royal Mail for UK parcels. It normally takes two working days for delivery (not counting the day of despatch).  If you require a 24 hour or timed delivery then please select the relevant option at checkout.  Please note that orders received after midday will not be despatched until the next working day and our couriers do not deliver at weekends.  Deliveries to the Highlands and Islands usually take a day longer than deliveries to mainland UK.

All parcels must be signed for and if no-one will be available at your home address then delivery can be made to your work address.  We can put instructions on the parcel on your behalf if you wish for it to be left with a neighbour or in a safe place but this will be at the discretion of the delivery driver.  Please note, any parcels not signed for at the delivery address are not insured for loss.

If the first delivery attempt is unsuccessful, the courier will leave a Recipient Contact Card at the delivery address advising where the Consignment has been taken and how to collect it. The Recipient or Customer must, within a reasonable period, either collect the Consignment from the location specified on the Customer Contact Card or contact the courier to arrange redelivery or redirection of the Consignment.  If the parcel is not collected, and no arrangments are made for redelivery or redirection, then the parcel will usually be returned to Arkwrights.  In this instance no refund will be made of delivery charges.  

Returns and Refunds, and Complaints

If you have any problems with your order please telephone, write to, or email Arkwrights and we will endeavour to sort out the problem within 3 working days of receiving the query. You can telephone on 01793 765071 between 10.00am and 4pm Tuesday to Friday, and between 10am and 4pm on Saturdays.  Our email address is [email protected] Our postal address is as shown above.

Non-delivery must be reported to us within 14 days of placing an order so that we can investigate the matter with Parcelforce/Royal Mail. If non-delivery is not notified within this time then no claims can be considered.

If the goods are damaged or faulty when you receive them they will be replaced free of charge, or a full refund will be made. Please contact us within 3 working days of receiving the goods so that we can arrange for the damaged or faulty goods to be collected from you. Where the goods are delivered by Parcelforce you must note any damage when you sign for the goods. 

Complaints are handled on a one-to-one basis by phone or e-mail, or by post if a reply is not urgent, and we will try and come to a satisfactory conclusion within 3 days of the complaint being made. All complaints will remain confidential.

If you order goods in error, or no longer require the goods that you have ordered, you can return them within 14 days that begin on the day you have received the goods. We cannot refund the cost of the return postage/shipping costs, but we will refund Your Money for the goods within 14 days of receiving them back at Arkwrights if they are returned in an unopened and unused condition.  Please contact us to let us know you wish to return any goods before shipping them back to us.

N.B. Please get a proof of posting, or even insure the goods, in case they get lost in transit when being returned. If the goods are lost in transit we cannot refund the cost of those goods but you should be able to make a claim through the carrier e.g. Royal Mail or Business Post. We cannot refund or replace any item that has been opened or used.

This does not affect your statutory rights.

Delivery Prices

Shipping charge may vary according to the exact weight of the product(eg: large bottles, boxed products etc have more weight than the standard bottle) and the volumetric size of the packed bottles.